Customer Support · France (FR)
Chatwoot
Plataforma omnichannel open-source
The switch
Intercom→Chatwootalso replaces Zendesk, Drift
About
Plataforma omnichannel de suporte, self-hostable na UE.
Why we recommend it
- Omnichannel
- Self-host UE
- MIT
EU vs USA
Chatwoot vs Intercom
Side-by-side on jurisdiction, data residency, and the rules that decide who can actually read your data.
Criteria
🇪🇺 Chatwoot
🇺🇸 Intercom
Headquarters
Paris
San Francisco, CA, USA
Jurisdiction
EU self-host
USA (CLOUD Act, FISA 702)
Data location
EU se self-hosted
Global, US-controlled (AWS)
GDPR-native
Yes
No
CLOUD Act / FISA exposed
No
Yes
Ad tracking
No
Yes
End-to-end encryption
No
No
Open source
Yes
No
Ownership
Chatwoot Inc.
Intercom Inc. (private, US VC-backed — Kleiner Perkins)
Founded
2017
2011
Compare head-to-head