Customer Support · Cyprus (CY)
Tawk.to
The most popular chat platform for your website.
The switch
Intercom→Tawk.toalso replaces Drift
About
Tawk.to offers a free live chat application that allows you to monitor and chat with visitors on your website. It provides features like chat widgets, agent monitoring, and reporting.
Why we recommend it
- Free live chat
- Visitor monitoring
EU vs USA
Tawk.to vs Intercom
Side-by-side on jurisdiction, data residency, and the rules that decide who can actually read your data.
Criteria
🇪🇺 Tawk.to
🇺🇸 Intercom
Headquarters
Cyprus
San Francisco, CA, USA
Jurisdiction
Cyprus
USA (CLOUD Act, FISA 702)
Data location
Cyprus
Global, US-controlled (AWS)
GDPR-native
Yes
No
CLOUD Act / FISA exposed
No
Yes
Ad tracking
No
Yes
End-to-end encryption
No
No
Open source
No
No
Ownership
Self-hosted
Intercom Inc. (private, US VC-backed — Kleiner Perkins)
Founded
2013
2011
Compare head-to-head