Head-to-head · Customer Support & CRM
Pipedrive vs Twenty
Which one to pick in 2026 — comparing 🇺🇸 Pipedrive with the European alternative 🇪🇺 Twenty on the things that actually decide who can read your data.
🇺🇸 Pipedrivevs🇪🇺 Twenty
Verdict
Who has stronger privacy guarantees by law?
Twenty — GDPR-native and outside the US CLOUD Act / FISA 702 reach.
Which one encrypts your data end-to-end by default?
Neither ships full E2E by default — check the table for nuance.
Which one tracks you for ads?
Neither monetises through ad tracking.
Which one is open source?
Twenty is open source. Pipedrive is proprietary.
Side-by-side
Pipedrive vs Twenty — full comparison
Criteria
🇪🇺 Twenty
🇺🇸 Pipedrive
Headquarters
Paris, França
New York City, USA (founded Tallinn, Estonia)
Jurisdiction
France (EU)
USA (CLOUD Act, FISA 702)
Data location
Infraestrutura própria do utilizador ou servidores UE na cloud gerida
EU (AWS Frankfurt)
GDPR-native
Yes
Yes
CLOUD Act / FISA exposed
No
Yes
Ad tracking
No
No
End-to-end encryption
No
No
Open source
Yes
No
Ownership
Twenty Technologies SAS
Vista Equity Partners (Austin, TX, USA) — majority since November 2020
Founded
2023
2010
Make the switch
Try Twenty instead of Pipedrive
O CRM moderno, tudo-em-um e open source para equipas ágeis.