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Head-to-head Β· CRM

Salesforce vs Capsule CRM

Which one to pick in 2026 β€” comparing πŸ‡ΊπŸ‡Έ Salesforce with the European alternative πŸ‡ͺπŸ‡Ί Capsule CRM on the things that actually decide who can read your data.

πŸ‡ΊπŸ‡Έ SalesforcevsπŸ‡ͺπŸ‡Ί Capsule CRM

Verdict

  • Who has stronger privacy guarantees by law?

    Salesforce is exposed to US surveillance law; Capsule CRM is not.

  • Which one encrypts your data end-to-end by default?

    Neither ships full E2E by default β€” check the table for nuance.

  • Which one tracks you for ads?

    Neither monetises through ad tracking.

  • Which one is open source?

    Capsule CRM is not fully open source β€” check details.

Side-by-side

Salesforce vs Capsule CRM β€” full comparison

Criteria
πŸ‡ͺπŸ‡Ί Capsule CRM
πŸ‡ΊπŸ‡Έ Salesforce
Headquarters
United Kingdom
San Francisco, CA, USA
Jurisdiction
United Kingdom
USA (CLOUD Act, FISA 702)
Data location
UK/Ireland
Global, US-controlled
GDPR-native
Yes
No
CLOUD Act / FISA exposed
Yes
Yes
Ad tracking
No
No
End-to-end encryption
No
No
Open source
No
No
Ownership
Private
Salesforce Inc. (NYSE:CRM)
Founded
2009
1999

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πŸ‡ͺπŸ‡Ί European & decentralised