Head-to-head · Customer Support & CRM
Salesforce vs Twenty
Which one to pick in 2026 — comparing 🇺🇸 Salesforce with the European alternative 🇪🇺 Twenty on the things that actually decide who can read your data.
🇺🇸 Salesforcevs🇪🇺 Twenty
Verdict
Who has stronger privacy guarantees by law?
Twenty — GDPR-native and outside the US CLOUD Act / FISA 702 reach.
Which one encrypts your data end-to-end by default?
Neither ships full E2E by default — check the table for nuance.
Which one tracks you for ads?
Neither monetises through ad tracking.
Which one is open source?
Twenty is open source. Salesforce is proprietary.
Side-by-side
Salesforce vs Twenty — full comparison
Criteria
🇪🇺 Twenty
🇺🇸 Salesforce
Headquarters
Paris, França
San Francisco, CA, USA
Jurisdiction
France (EU)
USA (CLOUD Act, FISA 702)
Data location
Infraestrutura própria do utilizador ou servidores UE na cloud gerida
Global, US-controlled
GDPR-native
Yes
No
CLOUD Act / FISA exposed
No
Yes
Ad tracking
No
No
End-to-end encryption
No
No
Open source
Yes
No
Ownership
Twenty Technologies SAS
Salesforce Inc. (NYSE:CRM)
Founded
2023
1999
Make the switch
Try Twenty instead of Salesforce
O CRM moderno, tudo-em-um e open source para equipas ágeis.
Other European alternatives to Salesforce